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Laptop only stays on when plugged in2/25/2023 ![]() If your iPod does not respond to these steps, see additional steps in the " iPod troubleshooting basics and service FAQ". Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on. Date and time are preserved (unless the iPod reset itself because it had no power and then was reconnected to power). When you reset iPod all your music and files are saved, but some customized settings may be lost. ![]() If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button. This has worked for me with Dell laptops specifically in the past. You do this by unplugging, disconnecting the battery, pressing and holding the power button on the laptop for 20 seconds. An electrical short in a computer, which may cause power issues, happens when pieces of metal cause a path for electricity to flow through that shouldn't exist. If the computer stays powered on, the surge protector or battery back-up unit is bad and needs to be replaced. Make sure the computer is turned on and isn't set to go to sleep. The advice is to drain the mainboard of charge. Turn on the computer to see if the problem persists. If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds. ![]() (Slide it to Hold, then turn it off again.) To reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector) ![]()
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